|Q. What is the warranty of equipment purchased online?
A. All of our equipment, refurbished and new, listed online includes a one (1) year limited warranty through NorstarSource.com , unless otherwise specifically listed on a product page. Multi-Link items include the original manufacturer warranty which is one-year.
Q. Can I get a longer warranty?
A. Yes. Please contact a NorstarSource.com representative for details. 877-356-9400 or sales@NorstarSource.com
Q. Can you get equipment that has been discontinued?
A. Our policy is that if we do not have it in stock, we will try to find it for you. Many telephone companies tell their customers that their phone systems are obsolete, and they can no longer get phones or other parts for them. Many times, this is a ploy to get the customer to buy a new system. We have rarely seen a telephone system for which we cannot get phones and parts.
Q. Do you ship outside the United States?
A. Yes! We ship equipment all over the world. Please contact us if you would like an international shipping quote before placing your order.
Q. What is VoIP?
A. Short for Voice over Internet Protocol, a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmissions of the PSTN. One advantage of VoIP is that the telephone calls over the Internet do not incur a surcharge beyond what the user is paying for Internet access, much in the same way that the user doesn't pay for sending individual e-mails over the Internet. - Quoted from Webopedia
Q. What is a VoIP Phone?
A. VoIP phones utilize packet-switched Voice over Internet Protocol (VoIP), orInternet telephony, to transmit telephone calls over the Internet as opposed to the circuit-switched telephony used by the traditional Public Switched Telephone Network (PSTN). The advantage to VoIP phone calls is that unlike regular long-distance calls, phone calls made through a VoIP phone service are free – there are no fees beyond the cost of your Internet access.
Also referred to as online phones or Internet phones, a VoIP phone can be a physical telephone with built-in IP technology and an RJ-45 Ethernet connector instead of the RJ-11 phone connector found in standard phones, or it can be a voice-capable computer that uses VoIP hardware such as MagicJack or VoIP software like Skype. This flexibility makes it possible for VoIP phone calls to function as Internet phone-to-phone, Internet phone-to-PC, PC-to-PC or PC-to-phone calls. - Quoted from Webopedia
Q. What is SIP?
A. Short for Session Initiation Protocol, it is an application-layer control protocol; a signaling protocol for Internet Telephony. SIP can establish sessions for features such as audio/videoconferencing, interactive gaming, and call forwarding to be deployed over IP networks, thus enabling service providers to integrate basic IP telephony services with Web, e-mail, and chat services. In addition to user authentication, redirect and registration services, SIP Server supports traditional telephony features such as personal mobility, time-of-day routing and call forwarding based on the geographical location of the person being called. - Quoted from Webopedia
Q. What is SIP Trunking?
A. SIP trunking is a Voice over Internet Protocol (VoIP) and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers (ITSPs) deliver telephone services and unified communications to customers equipped with SIP-based private branch exchange (IP-PBX) and Unified Communications facilities. Most Unified Communications software applications provide voice, video, and other streaming media applications such as desktop sharing, web conferencing, and shared whiteboard. - Quoted from Wikipedia